Refund Policy

Members can cancel a confirmed booking free of charge up to 12 hours before the scheduled meetup time. Cancellations made within 12 hours are eligible for a 50% refund.

If a viber cancels a confirmed booking for any reason, the member receives a full refund automatically, with no action required.

If a member does not show up without cancelling, no refund is issued. If a viber does not show up, the member receives a full refund.

If a meetup is cut short or cancelled due to a safety concern, contact our support team; these cases are reviewed individually and typically resolved with a full refund.

Approved refunds are returned to your original payment method within 5–7 business days.